Terrible owner, terrible service, terrible management!

I am embarrassed by the level of customer service provided by the club owner. As a new member, I accidentally signed up for a time slot that didn’t work for me. I immediately tried to fix the situation by calling the club starting at 7 a.m. The phone wasn’t answered until 12:00 p.m. Instead of any support or help in resolving the situation, I was met with an aggressive tirade from the owner, who simply insulted me. I was also willing to pay a penalty fee, although if the phone had been answered that morning, there would still have been the whole day to find someone to take my place. I also wanted to suggest rescheduling my session for any other time so the club wouldn’t lose money, but I wasn’t allowed to speak. The owner simply yelled at me, which forced me to hang up. With customer service like this, I’m forced to cancel my membership, even though I had planned to play regularly. This is unprecedented and embarrassing behavior for a sports club. And looking through the comments below, I see that I’m not the only one who was shocked by the club owner’s behavior toward customers.

In my opinion, Padel House is the best padel club in Krakow. The courts are in excellent condition, and there’s a wide range of group training sessions available for both beginners and experienced players. They also organize interesting events and tournaments on a regular basis. The people who run this club and the coaches ensure that there’s always a great atmosphere here.

Excellent padel club! Everything here is great: a convenient location, modern and stylish interior, and a friendly, professional staff. The club also has spacious and clean changing rooms with showers, which is very convenient after a match. There is plenty of parking available, so finding a spot is never a problem. Another big advantage is that the club regularly hosts many tournaments, creating a great atmosphere and giving players plenty of opportunities to compete and improve. I can highly recommend this club to anyone who enjoys padel and is looking for a top-quality place to play.